Privacy Policy

1. Inspection records and responses

Your inspections (answers, notes, findings, corrective actions, report content) are stored in the application's encrypted private local storage on your device. Fenwix does not require an account and does not upload your inspection records to a Fenwix-hosted field-data server.

This content leaves Fenwix's encrypted private storage only through an action you start: saving or sharing a PDF, exporting a backup, or attaching content to a support message yourself.

2. Photos, audio, signatures and location

Evidence media captured in the app (photos, audio notes, signatures) is stored on the device alongside the inspection record, with a SHA-256 content hash and capture source recorded for integrity.

If you grant the location permission, GPS coordinates and accuracy are attached to the inspection record on the device. Location is part of the record, not a tracking stream: Fenwix does not maintain a location history service.

3. Support and suggestion messages

When you send a support or suggestion message in the app, Deepliy receives your message, a random identifier for this app installation, a short support code, the app version and the app language. These details help us relate your request to diagnostics from the same installation. Your inspection records and media are not attached automatically.

For a problem report, you can choose whether to include the device model, operating system and Free or Pro status. This option is selected by default and can be turned off before sending. Your email address is included only if you ask for a reply.

In versions offering recent technical logs, a separate option is off by default. It lets you preview and attach a JSON report of up to the last 24 hours of app operations, outcomes, timings and sanitized errors. The rolling log is encrypted on your device; record contents, media, location values, passwords and purchase credentials are excluded. Storage or size limits can shorten the report and are indicated in it. An approved offline attachment remains encrypted on the device until a retry succeeds or the app data is removed. The server diagnostic attachment expires after 30 days; this does not remove the original support message or a copy already delivered to our support mailbox.

If a connection is unavailable, a request may be stored on your device and retried when you next open the app with a connection. The website support form requires an email address and receives your message, chosen topic and language.

App messages are stored in our support system and may also be copied to an internal support mailbox. Website submissions are stored separately on our server for handling your request, not for marketing. Removing the app does not delete these submitted copies.

4. Diagnostics and product analytics

The app uses crash reporting and product analytics (Google Firebase Crashlytics and Analytics) to understand stability and which features are used. These signals are designed to carry no inspection content: no site names, no asset names, no finding text, no report content, no names of people.

Examples include app version, crash traces and feature events, such as generating a PDF and its duration. Diagnostics and product analytics use a random app-installation identifier. It is not an advertising or hardware identifier, but it can connect a support request with diagnostics from the same installation. Firebase also processes its own installation identifiers for these services.

Google Analytics derives approximate location, such as a city or region, from the connection’s IP address. This is separate from the GPS coordinates stored in an inspection record on your device.

5. Purchases and billing

Purchases are processed by Google Play. Fenwix does not receive or store your payment card details. Google’s privacy terms apply to the payment transaction. The app receives purchase information and Pro access status to process or restore purchases and enable unlimited report output. Local inspection work does not require a subscription.

In app versions that verify purchases on our server, Deepliy receives a Google Play purchase reference, the product, a verification key specific to the app installation and security proof. We verify the purchase with Google and store its status, validity and connection to that installation. This does not require a Fenwix account or send us your Google account email, inspection records or media. Play Integrity processes app, licensing and device security signals to help prevent misuse.

Purchase references are encrypted in storage. A reference is kept while a linked purchase remains effective; after its state becomes final, the encrypted reference is removed by regular cleanup after 30 days. A small summary of the purchase and its final state remains while an installation is connected, to prevent access from being incorrectly restored. Removing its last installation connection removes the encrypted reference immediately. Limited security records used to prevent old purchase proofs from being reused after removal are kept for up to 90 days. Temporary verification and delivery records are kept for up to 7 days.

6. Website analytics

The fenwix.app and fenwix.net websites use Google Analytics 4 to measure page-level usage: which pages are visited, in which language, from which campaign, and clicks on outbound store links. Google's measurement sets cookies and processes the data under Google's own privacy terms.

Website analytics carry no inspection content and are never joined with in-app records. We do not send names, form contents or any field data to analytics.

7. Early-access and contact forms

If you join the Fenwix Web early-access list, we store the email address (and optional company name) you submit, and use it only to write to you about Fenwix Web availability. Ask us to remove it at any time via the support form.

8. Sharing and exports you initiate

When you share a PDF via another app (email, WhatsApp, drive storage), that app's handling of the file is governed by its own policies. Fenwix backups are files you hold: store them as carefully as the records they contain.

9. Your choices and contact

You can use the core Solo workflow without an account and decline location permission while continuing to inspect. You can turn off optional device information before sending a problem report. To remove local records, delete them in Fenwix or clear the app’s storage. Keep a backup first if you want to retain them, and delete exported copies separately wherever you stored them.

Removing the app or clearing its storage does not delete support messages or purchase verification records already sent to Deepliy, or records processed by Firebase or Google Play. Questions and requests: use the website support form or the in-app form under Settings → Suggestion / Support.

In versions with server purchase verification, open Settings → Purchase verification to remove this installation’s verification record. This removes its server connection without deleting your inspections or changing other installations. It does not cancel a Google Play subscription or erase Google’s records. Restoring purchases later can create a new verified connection.

10. Cookies and consent

Google Analytics cookies on fenwix.app and fenwix.net are enabled only after you choose Accept in the cookie bar. If you choose Reject, analytics cookie storage remains denied, but Google can still receive cookieless measurement and consent signals, including technical request information. Rejecting cookies does not mean that no network data is processed.

Your cookie choice is saved in your browser’s local storage. You can change it at any time using Cookie preferences in the footer.

11. Your data and your requests

Inspection records stay in your device’s local storage unless you choose to export or share them or include information in a support message. Support submissions and early-access contacts are handled separately from the diagnostics, analytics, purchases and notification data described in this policy.

To request access to, correction of or deletion of information you sent us, use the support form or contact support@deepliy.com. Include your support code or the email used for your request if available. Do not send inspection files, purchase references, order identifiers, passwords or payment credentials for identification. You can also contact us about your data-protection rights, including access, correction, deletion and objection under applicable law.

12. Notifications and product announcements

Fenwix can show reminders and activity from records on your device. These local notifications do not send your inspection records to Deepliy.

In app versions that support product announcements, announcement content is downloaded over HTTPS and can appear in the app and, when permitted, in Android’s notification tray. Firebase Cloud Messaging uses installation identifiers to let the app know that new content is available. This delivery does not upload your inspection records. Servers receive connection information such as the IP address and request metadata when content is downloaded.

In those versions, announcement read and archive choices stay on your device. You can manage notifications in Fenwix and in Android’s notification and channel settings. Turning off tray notifications does not remove the in-app list or delete information already processed by the services described above.